Privacy Policy
Our Promise To You
Victoria Motel is committed to respecting
and protecting your privacy. The following outlines our promise
to you:
- We will safeguard any information our
customers share with us.
- We will limit the collection and use
of customer information to the minimum that we require to
deliver superior service to our customers.
- We will permit only authorized employees,
who are trained in the proper handling of customer information
to have access to that information.
- We will not reveal customer information
to any external organization unless we have previously informed
the customer in disclosures or agreements; have been authorized
by the customer; or are required to do so by law.
- We will always maintain control over
the confidentiality of our customer information.
- We will attempt to keep customers files
complete, up to date, and accurate.
What is personal Information? What Personal
Information does Victoria Motel collect?
Personal Information is any information
about an identifiable individual. This definition is quite broad,
but does not include the name, title, business address, or telephone
number of an employee of an organization.
With your consent, the personal information
we may collect from you includes:
Information from your Victoria Motel Registration
Card, all details on a Driver License, Vehicle License plates,
Credit Card number/s. This would include, your name, address,
gender, telephone number, e-mail, credit card number and type,
and language preference.
How does Victoria Motel use this Information?
Who does Victoria Motel Release my Personal
Information to?
Victoria Motel wants to provide you with
value added service on an ongoing basis and to establish a lasting
relationship with you that will grow and change to meet to your
needs. Victoria Motel may use the information we collect for
the following purposes:
- To understand your needs and to offer
products and services to meet those needs
- To protect you and us against fraud
- To comply with legal requirements
We may also use your personal information
to create statistics about our business. This information would
be de-identified and would not contain any information that
would identify you personally.
Like many organizations, we keep our costs
down by obtaining some routine services from service providers,
and your information may be provided to them. Victoria Motel
requires that these service providers sign a non-disclosure
agreement agreeing to keep our customers information confidential
and secure, to protect the information against unauthorized
access, use or disclosure by the service provider,
and limit its use to the purpose for which it was disclosed.
After the purpose is completed the service provider must either
destroy the information or return it to Victoria Motel. Some
of the reasons we may use service providers include:
Promotional mailings, either by post or electronically
VICTORIA MOTEL WILL NOT SELL YOUR PERSONAL
INFORMATION TO ANY ORGANIZATION FOR ANY PURPOSE.
Consent
Depending on the nature and sensitivity of
your personal information, your consent to the collection, use
or disclosure of such information can be express and positive.
Express and positive consent can be given orally, in writing
or electronically.
Consent can also be implied. Implied consent
is given when you use our services or by not responding to our
offer to remove your personal information from one of our marketing
lists, in which case we assume that you consent.
If you do not wish to receive direct marketing,
simply contact us and tell us that you do not wish to be on
our marketing list(s). You can also inform us if you wish to
be contacted in a particular way, i.e. only by e-mail. If you
opt not to be on our mailing lists, you will no longer receive
mailings or e-mails, including exclusive offers or information
on optional new benefits for Victoria Motel regular customers.
Withdrawal or refusal to consent is subject
to legal and contractual restrictions.
Victoria Motel can collect, use or disclose
your personal information without your consent for legal reasons
when authorized by the law.
How do I access my Personal Information ?
We will establish and maintain a file of
personal information for each Guest. Your file will be kept
by us and will be accessible at Victoria Motel. Only our employees
and agents who need to access your file in the course of their
duties shall have access to your file. You have the right to
access your file and require rectification of any personal information
in the file that may be out of date, obsolete, incorrect or
incomplete.
To access your file please send your request
in writing to the Privacy Officer. You can also request access
to your file by telephone or e-mail. We will need to validate
the identity of anyone making such a request to ensure that
we do not provide information to anyone who does not have the
right to that information.
Depending on the complexity involved in
retrieving your personal information, a small administrative
fee may be charged to you. We will advise you on the amount
of the fee prior to accessing your information.
Normally, we will respond to your request
for access or rectification within 30 days.
In some instances we may not be able to provide you with the
requested information. Examples are if the personal information:
- Contains references to other persons
- Has already been destroyed due to legal
requirements or because we no longer needed it for our purposes
- Is subject to solicitor-client or litigation
privilege
- Cannot be disclosed for legal reasons
Security
We know you are concerned about the security
of the information you provide to us. To address this concern,
we have developed processes and procedures to keep your Personal
Information safe and secure. We have appropriate safeguards
in place depending on the sensitivity of the information, including:
- Physical: Locked filing cabinets
- Technological: Password-protected computers/files.
- Organizational: Victoria Motel associates
trained in the importance of safeguarding your personal information
from loss and unauthorized access.
Security on www.victoriamotel.com
*Important* Email is NOT a secure means
to send information as it is not encrypted. We strongly encourage
you to use our secure ordering process when making a reservation.
Due to the reasons stated above we limit
ourselves in the details of your personal information we collect
or ask you to send to us using the request/reservation form.
Cookies
We use “browser cookies” and
JavaScript on our website.
A cookie is a very small amount of text placed
on your computer’s hard drive. This text itself does nothing,
but, when you click from one page to another, our web server
can manage your request. It helps you by keeping the contents
of your inquiry on our server for the duration of your visit,
or for recurring visits if
necessary. I.e., not displaying a survey after you have completed
it or chosen not to complete it.
Accepting a cookie does not give Victoria
Motel personal information about you or give anyone access to
your computer or to any personal information. It is simply a
small file in which we keep information that allows our sever
to fulfill your request.
How to contact our Chief Privacy Officer
To file an opt-out request, request access
to your personal information, report incorrect information or
to file a complaint, write to:
Victoria Motel
Attention: Chief Privacy Officer
1175 Victoria Street North
Kitchener, Ontario
N2B 3C8
For more information on Victoria Motel’s privacy practices
you can call us at:
1 - 519 - 742 - 7900.
To file a complaint:
Please contact our Chief Privacy Officer
in writing at the address listed above Please include the details
of your complaint in your correspondence. We will respond to
your complaint within 30 days. In certain situations Victoria
Motel is entitled to extend the response time for a further
30 days and we will notify you
in writing if an extension becomes necessary. If Victoria Motel
does extend the response time, you are entitled to notify the
Federal Privacy Commissioner of your complaint and of Victoria
Motel’s extension to the response time.
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